September 24, 2008
Editor's Note
Your small business, or your small business client, faces myriad problems each day. It would be great if we could just open the door in the morning, do a day's worth of business, close the door at night, and rest soundly. Those days do occur, but frequently the days are instead filled with staffing issues, customer problems, benefits concerns, and other problems that affect the function of the business. We hope you'll find in this collection of articles some sound advice and interesting information that might just help unravel some of the problems your business has experienced.

As always, we welcome your comments and suggestions as we strive to provide news and information that is timely and important to our audience.

Best regards,
Gail Perry, CPA
Managing Editor
editor@accountingweb.com


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B-to-B Marketing in 2008: Trends in Strategies and Spending

The Insiderís Guide to Customer Service on the Web: Ten Secrets for Successful Customer Service




Boost customer service without extra staff or technology

SME expert Edward Bodiam explains the solution he offered to a client looking to improve customer service without taking on extra employees or investing in new technology.
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10 tips for increasing your sales

In these tough economic times, making sure the cash keeps flowing into your business is crucially important. To help you boost your coffers this guide outlines 10 inexpensive and effective ways to boost your sales. more >>
Do you have the right number of employees?

Organizations continue to downsize, yet our research shows that 6 out of 10 employees say there are not enough qualified employees to do the work in their department. Are they right, or are they lobbying to prevent layoffs? Here are some reasons why they may, indeed, be right. more >>
Permission to play: Developing a creative workforce

Somewhere in every business, there's one amazingly simple, yet amazingly smart idea just waiting to be had. The trick is to harness the kind of creativity that allows those ideas to spark and grow. Mocky Khan, from the Chartered Institute of Marketing, explains how.
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The many hats of a plant controller

What is the role of a plant controller? The answer may seem straightforward enough: the plant controller is responsible for personally coordinating the completion of all plant accounting and financial reporting activities related to his or her location. More specifically, the plant controller is responsible for cost accounting, financial closing and reporting, internal control and Sarbanes-Oxley compliance, tax, fixed asset accounting, inventory management, and related activities. But does the plant controller's role stop there? No. more >>
Small Business Administration promotes benefits of Health Savings Accounts

President George W. Bush and U.S. Small Business Administration (SBA) Acting Administrator Sandy K. Baruah met in Oklahoma City earlier this month with women small business owners to discuss the benefits of Health Savings Accounts (HSAs), which can be used to obtain affordable healthcare coverage. more >>
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